The Proven Referral Optimization Solution for Healthcare Providers
case studies
Here's What Happened...
TOTAL CARE CLINICS
Case Study: Akumin-El Paso’s Growth with Referralogix
Client Overview
Total Care Clinic is a well-established primary care provider serving a large patient base. They are committed to offering high-quality patient care and ensuring seamless coordination between primary care and specialist providers. However, their referral process lacked oversight, creating inefficiencies that negatively impacted both staff and patients.
The Challenge
Before implementing Referralogix, Total Care Clinic struggled with an outdated and inefficient referral management process:
No Oversight: The clinic had no standardized system to track referrals, leading to delays and missing documentation.
Communication Barriers: Staff faced significant challenges in sending referrals and obtaining supporting documentation from specialists.
Patient Frustration: Patients frequently called the clinic to check on referral statuses, placing an administrative burden on staff.
Paperwork Issues: Fax-based documentation was slow, often inaccurate, and prone to being misplaced.
Employee Stress: The cumbersome manual process increased frustration among staff, reducing overall efficiency and job satisfaction.
The Results
Since integrating Referralogix, Total Care Clinic has seen remarkable improvements:
90% Reduction in Patient Calls – The new system drastically cut down patient inquiries regarding referrals.
Enhanced Documentation Accuracy – The clinic now receives the most accurate paperwork in real-time, significantly faster than with fax.
Increased Employee Satisfaction – With a structured, automated workflow, staff stress levels decreased, allowing them to focus on patient care.
Improved Patient Experience – Patients experienced quicker referrals, leading to better continuity of care and improved health outcomes.
Significant Time and Cost Savings – The efficiency of Referralogix’s system led to measurable reductions in administrative workload and operational costs.
Conclusion
Total Care Clinic’s partnership with Referralogix has exceeded expectations by modernizing their referral management system. Real-time communication has eliminated inefficiencies, improved patient satisfaction, and optimized internal operations, proving that investing in the right technology can transform healthcare administration.
“Referralogix has completely changed how we handle referrals. Our process is now seamless, and our staff and patients are happier than ever. We couldn't be more pleased with the results.”
– Carina R., Total Care Clinic Administration.
AKUMIN
Case Study: Akumin-El Paso’s Growth with Referralogix
Client Overview
Akumin-El Paso operates five state-of-the-art diagnostic imaging centers, providing high-quality imaging services to patients across the region. As a trusted provider, Akumin-El Paso works closely with referring physicians and healthcare facilities to ensure timely and accurate diagnostic imaging.
The Challenge
Before implementing Referralogix, Akumin-El Paso faced significant challenges in managing referrals and patient scheduling:
Cumbersome Communication: Phone calls and faxes from referring providers created inefficiencies, causing delays in patient scheduling.
Limited Visibility: A lack of centralized data reporting made it difficult to track referral sources, identify trends, and optimize operations.
Provider Engagement Barriers: Without a streamlined process, Akumin-El Paso struggled to maintain strong relationships with referring providers, impacting referral volume.
The Solution: Implementing Referralogix
To address these issues, Akumin-El Paso adopted Referralogix, unlocking powerful new capabilities:
Streamlined Referral Process – Eliminating reliance on phone and fax, allowing providers to send referrals instantly through a digital platform.
Enhanced Provider Relationships – A more efficient workflow strengthened engagement with referring physicians, leading to higher referral volume.
Real-Time Data & Reporting – Access to referral analytics enabled better decision-making and more effective follow-up with referring providers.
Faster Turnaround Times – More efficient referral processing meant patients were scheduled sooner, improving both provider satisfaction and patient care.
The Results: Increased Referrals, Stronger Provider Network
Within months of implementing Referralogix, Akumin-El Paso experienced measurable success:
More Sending Providers: Increased the number of referring providers, expanding their referral network.
Higher Referral Volume: A steady increase in the number of referrals, driving more patients to their imaging centers.
Faster Turnaround Times: Improved efficiency in processing referrals led to quicker patient scheduling and reduced delays.
Conclusion: A Scalable, Growth-Focused Future with Referralogix
By integrating Referralogix, Akumin-El Paso transformed its referral coordination process, increasing efficiency, strengthening provider relationships, and significantly boosting patient volume. With a more streamlined, data-driven approach, they are now better positioned to expand their reach and continue growing their presence in the El Paso healthcare market.
With Referralogix, Akumin-El Paso is delivering faster, more efficient diagnostic imaging services—while strengthening its relationships with providers and patients alike.
Green Imaging
Case Study: Green Imaging’s Transformation with Referralogix
Client Overview
Green Imaging is a national diagnostic imaging broker that coordinates patient appointments at diagnostic imaging centers on behalf of employer groups that self-fund their healthcare plans. Their mission is to provide cost-effective, high-quality imaging solutions while streamlining access to diagnostic services for patients across the country.
The Challenge
Before implementing Referralogix, Green Imaging faced significant operational challenges:
Cumbersome Coordination Process: Scheduling imaging appointments for patients required extensive back-and-forth communication via phone and fax, leading to frequent delays.
Bottlenecks in Staffing Capacity: The manual referral process limited how many patients could be scheduled, restricting growth opportunities.
Low Conversion Rates: Due to the time-consuming nature of the process, many patient leads were lost before they could be scheduled for imaging.
These inefficiencies limited Green Imaging’s ability to scale, ultimately impacting revenue growth and the overall patient experience.
The Solution: Implementing Referralogix
Green Imaging adopted Referralogix to modernize its referral coordination process, allowing for:
Seamless Digital Communication – Eliminating the reliance on phone and fax, streamlining communication with imaging centers.
Real-Time Referral Tracking – Providing instant visibility into referral statuses and reducing follow-up delays.
Automated Workflow Efficiency – Enabling staff to process more referrals without increasing workload.
Higher Lead Conversion – Ensuring more patients completed their imaging appointments by reducing coordination friction.
The Results: A 5X Increase in Monthly Referrals
Within just six months of implementing Referralogix, Green Imaging experienced remarkable improvements:
Referral Growth: Increased from 300 to 1,500 referrals per month—a 400% increase.
Operational Efficiency: Able to scale patient volume while maintaining the same staff size.
Revenue Impact: Higher conversion rates led to increased revenue and profitability, as more patients completed their imaging appointments.
Conclusion: A Scalable Future with Referralogix
By integrating Referralogix, Green Imaging transformed its referral management process, enhancing efficiency, scaling operations, and significantly boosting revenue. The transition from phone and fax to a streamlined digital solution allowed them to coordinate more patient care without expanding staff, solidifying their role as a leader in diagnostic imaging brokerage.