Referralogix Terms & Conditions
Effective Date: 01/01/2025
These Terms and Conditions ("Agreement") govern the use of services provided by Referralogix, LLC ("Referralogix," "we," "us," or "our"). By accessing or using our services, you ("User," "Client," "you," or "your") agree to comply with and be bound by this Agreement. If you do not agree to these terms, do not access or use our services.
1. Agreement to Terms
By using Referralogix services, you agree to be bound by the terms outlined in this Agreement, along with any other policies or guidelines incorporated herein by reference. Referralogix reserves the right to modify these terms at any time, with changes posted on our website. Continued use after changes constitutes your acceptance of the updated terms.
2. Description of Services
Referralogix provides a range of services, including but not limited to:
Referral Management & CRM Tools
Digital Marketing Services, including:Search Engine Optimization (SEO)Website Management and OptimizationOnline Business Profile OptimizationSocial Media Management and AdvertisingOnline Reputation ManagementMarketing Video ProductionEmail, Text, and Fax Campaign Creation and DistributionSales Funnel Development and Marketing Automation
Specific services and deliverables will be outlined in a Scope of Work (SOW), proposal, or order form provided to you.
3. User & Client Responsibilities
You agree to:
Use Referralogix services in compliance with all applicable local, state, and federal laws and regulations.
Provide accurate, timely, and complete information when requested, including access to logins, brand assets, approvals, and data necessary for service execution.
Maintain the confidentiality of your account credentials.
Review and approve content, campaigns, and deliverables in a timely manner.
Ensure compliance with applicable laws, including healthcare privacy and advertising regulations (e.g., HIPAA, CAN-SPAM, TCPA), for your patient or customer data and outreach activities.
4. Subscription, Fees & Payment Terms
Referralogix offers different subscription plans and marketing service packages. Payment terms, fees, and billing schedules will be detailed in your service agreement, proposal, or invoice.
Subscription fees are billed on a recurring basis.
Marketing services may incur additional fees for third-party software, ad spend, or licenses, which are your responsibility unless otherwise stated.
Referralogix reserves the right to suspend services for non-payment.
5. Refund Policy
Subscription payments are non-refundable unless explicitly stated in your service agreement. Refund requests for one-time marketing services will be handled on a case-by-case basis.
6. Campaign Content & Approvals
All creative assets, content, and campaigns will be presented for review and approval before distribution. Approval must be provided no later than 24 hours prior to the submission deadline. If approval is not received within this timeframe, the campaign will not run during the applicable time period. However, as the campaign was prepared in good faith, client will remain responsible for the associated management fee. Once approved, the client assumes all responsibility and liability for the use of these materials.
7. Confidentiality
Both parties agree to keep proprietary, sensitive business, financial, and patient information confidential and not disclose it to any third party without written consent, except as required by law.
8. Intellectual Property
Referralogix retains ownership of all creative materials, campaigns, and deliverables produced until full payment is received. Upon payment, the Client retains ownership of the approved materials for their own use.
9. Compliance & Legal Disclaimer
Referralogix makes reasonable efforts to comply with applicable laws and regulations related to healthcare marketing and digital communication. However, you are solely responsible for ensuring your own legal and regulatory compliance. Referralogix is not liable for regulatory infractions arising from campaigns approved by you.
9A. Third-Party Services and Products
Referralogix may offer or facilitate access to certain services, products, software, or tools provided by third parties (“Third-Party Services”). These Third-Party Services are offered for your convenience and may be subject to additional terms and conditions established by the respective third-party providers. Referralogix makes no representations or warranties regarding the functionality, availability, legality, or performance of any Third-Party Services.
You acknowledge and agree that Referralogix shall not be responsible or liable for any damages, losses, or liabilities arising out of or relating to your use of such Third-Party Services, including but not limited to service interruptions, errors, pricing changes, or data breaches. Your use of Third-Party Services is at your sole risk, and it is your responsibility to review and agree to the applicable third-party terms and policies prior to use.
10. Limitation of Liability
Referralogix’ liability is limited to the amount you paid for services during the most recent billing period. We are not liable for any indirect, incidental, special, or consequential damages, including lost profits, business interruption, or data loss.
11. Indemnification
You agree to indemnify and hold harmless Referralogix, its officers, employees, and agents from any claims, losses, or liabilities arising from your use of the services, violation of this Agreement, or infringement on third-party rights.
12. Termination
Either party may terminate services with 30 days’ written notice. Referralogix reserves the right to suspend or terminate your access immediately if you violate these Terms or engage in unlawful or abusive behavior. Work performed or expenses incurred up to the termination date will be invoiced accordingly.
13. Force Majeure
Referralogix will not be liable for any failure or delay in providing services due to causes beyond our reasonable control, including natural disasters, war, government actions, technical failures, or labor disputes.
14. Assignment
You may not assign or transfer your rights or obligations under this Agreement without written consent from Referralogix. We may assign or transfer our rights and obligations without consent.
15. No Warranty
Referralogix provides all services “as is” and makes no warranties, express or implied, regarding performance, reliability, or outcomes. No guarantees are made regarding specific business results.
16. Governing Law & Dispute Resolution
This Agreement is governed by the laws of the State of Texas. Any disputes shall be resolved through binding arbitration in Dallas, Texas, unless otherwise mutually agreed.
17. Entire Agreement
This document, along with any accompanying service agreements, proposals, or policies, constitutes the entire agreement between you and Referralogix regarding the services provided.
18. Contact Information
For any questions or concerns regarding these Terms and Conditions, contact us at:
Referralogix 6060 N. Central Expressway, Suite 500 Dallas, TX 75206 (888) 474-8882 [email protected]
By using Referralogix services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.